Can't withdraw from my account

dear all, when i try to withdrow after confirmation link by email i get that mesage
please help i dont understand what to do

If you need help with your withdrawal, please click here to visit our Help Centre. Alternatively, you may reach us via live chat.

thank you

Hello, @booksie-acridan-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.