Deposit using Help2Pay Bank Transfer not Successful

Payments & Transactions
1

The deposit I made on Deriv using Help2Pay was not successful in spite it was successfully debited from my Bank of Philippine Island (BPI) account. Further investigation showed that the funds was transferred to another account.
BPI confirmed that the funds was transferred to another account and not to my Deriv account.
Looks like there’s an anomaly using the Help2Pay online bank transfer.

Deriv should investigate why my deposit was directed to another person’s account using Help2Pay.

2

Hello @affrays-airling-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!