Error on the platform and website! Chat function

I can’t open any chat functions this button is not shown to me. I wanted to try to contact the support because my question is not in the FAQ, unfortunately this is not possible for me because it does not open a chat bot on the website or on the dashboard when I am logged in. Furthermore, there is no phone number or email address for customer support! I have never seen anything like this before.

Please fix the error!

@chalice-actinal-2 ,. I realise that some people cannot access the chat due to their location.
You are from which country?

I am also not able to access the chat and I am in South Africa can you please assist. My deposit has been locked for a few days and it says I need to contact support via chat but I can’t seem to find the chat button anywhere. It is not on the bottom section next to the other help shortcuts nor is it on the support page anywhere. Please can someone assist.