Error on the platform and website! Chat function

I can’t open any chat functions this button is not shown to me. I wanted to try to contact the support because my question is not in the FAQ, unfortunately this is not possible for me because it does not open a chat bot on the website or on the dashboard when I am logged in. Furthermore, there is no phone number or email address for customer support! I have never seen anything like this before.

Please fix the error!

@chalice-actinal-2 ,. I realise that some people cannot access the chat due to their location.
You are from which country?