I am being logged out

I am new,I am using the demo account for now.I am trying to login,its being successful,I will even see my demo balance,that will last for about 2 secnds and I am immediately logged out.Why is that happening,how can it be solved?

Dear Chested, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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I am not Chested.

I cannot access you on live chat no matter what.when i press it does ny give the platform for me to write a message.