I can't change my address

I tried to verify my address, but I couldn’t. I entered all the information correctly, but a message always appears saying “your address cannot be changed”. Can you please help me?

Dear @asquirm-abomine-2. Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.