I can't get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off.

1

I can’t get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off.

2

Which method did you use to deposit?

Deriv always suggests their clients use the same method to deposit and withdraw.

However if you used MasterCard to deposit, we will advise you to contact the LiveChat for them to assist you on how to withdraw.