I have money in my deriv wallet and I want to withdraw using perfect money method. I didn't made deposit using perfect money, so the option to withdraw using perfect money is not showing. Please what do I do.

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1

I have money in my deriv wallet and I want to withdraw using perfect money method. I didn’t made deposit using perfect money, so the option to withdraw using perfect money is not showing. Please what do I do?

2

@brittle-acridid-2 ,. What you will do is to deposit with perfect money, even if it’s $5 in other to have perfect money activated for withdrawals.

3

OK thanks, I have done that and it worked.

1 Like
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Hello, my withdrawal requests are refused. I use perfect money regularly and I also use a credit card to top up the account.
My last deposits were made with perfect money but for withdrawals I am forced to use the credit card I used a long time ago and this same card is not accepted for withdrawals.

1 Like
9

Dear @aeronat-addooms-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Contact Us | Online Trading | Deriv.com

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Regards,

Deriv.com

10

I’m facing the same shit problem and client service didn’t solve,i contacted them since a week

11

Hi @banteng-abasers-4, thank you for joining our community! We are sorry to hear this. Upon checking, we noticed that your case has already been escalated to the relevant team, via ticket OECRO. Kindly allow our team 1-2 working days to get back to you. We thank you for your kind understanding and patience.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.