I Lost access to the email linked to my deriv after I factory reset my device due to a virus.

Hi, I lost my email access linked to my deriv a few weeks ago after I had a virus problem on my phone andhad it factory reset. I don’t remember the password and I’ve tried recovery multiple times but they keep sending the code inside the same email I’ve lost access too. So I want to know please if there’s a way I can change the email linked to my deriv after losing access to the email. I can login to my deriv account but can’t withdraw because of email verification. What do I do?

Hello @belsire-adenine-2,

Thank you for joining our community and for leaving us a comment.

We regret to note this. However, we would need to check further on your issue.

Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.

We’ll work with you to resolve any issues as quickly as possible.

Hi Paola, I’ve reached out before, your team said I should contact my email provider, which I’ve done multiple times. Still I can’t get access, that’s why I decided to post here, if anybody has had the experience. Because it seems there’s no option for email change manually on the account.

Hello @belsire-adenine-2,

We are truly sorry to hear that you are still facing this issue.

Please be informed that your e-mail can be changed from your end, only after you have successfully logged into your account.

For better assistance, kindly reach out to our customer support via Live chat.

We will be delighted to assist you further.

Hi, I lost my email access linked to my deriv a few weeks ago after I had a virus problem on my phone andhad it factory reset. I don’t remember the password and I’ve tried recovery multiple times but they keep sending the code inside the same email I’ve lost access too. So I want to know please if there’s a way I can change the email linked to my deriv after losing access to the email. I can login to my deriv account but can’t withdraw because of email verification. What do I do?

Hello @cadbote-agynary-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

I have not been able to trade on derive since December simply because I lost access to my email attached to deriv.it has been frustrating to try recover it from google and upon reaching out to deriv live chat has beared no fruit either.currently am frustrated wondering what next.Am requesting for assistance from the community to enable me change my former email to my current email address.

Hi, I lost access to my email that is linked to my Deriv account. I have tried all the recovery methods but I haven’t been able to recover it. Google, my email provider is advising that instead I should open a new account. Recovery code is being sent to a phone number that I no longer have access to. I escalated this matter to your assistance team through ticket 12049137+F8O8P but your team is advising that I should recover the account as instructed by my email provider yet the email provider is asking that I open a new account. I really need assistance with this.