Jeton wallet disable on my account

Hello, I have difficulties in depositing into my deriv account. Also I cannot withdraw as well. I tried to see if I can use other means of transaction since Jeton is diabled, but it is not available on my account portal. For withdrawal, it says I cannot withdraw via Payment agents. Please how can you help to solve this problem?

@boobook-acidoid-2 , Kindly contact deriv via live chat and the issue will be resolved.