Are you aware that Live Chat is not working properly? I have been trying to reach Admin for days now to no avail. Live Chat has failed to give me what I wanted. When there are issues, how can they now be resolved in Deriv? I had no problems with Binarydotcom but I am having so much problems with Derivdotcom, why? Please, how can I resolve the issues that I have?
We need human agents in the chat not unreasonable non-human agent that cannot answer relevant questions.
Thank you for joining the community! We regret to note this.
However, we would need to check further on your issue.
Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.
We will work with you to resolve any issue as soon as possible.
Thank you.
Why have you chosen to use Live Chat that is not working? I have tried it several times to no avail. Having got this mail, why not act without additional messages from Live Chat? I am eager to see things work well. Please help!
Isaiah
Hi @autumny-abiuret-2 ,
Please note that we recommend you to reach out to us via the Live chat in order to protect your account’s data and also provide you with better assistance.
Kindly contact us there using the link below and we will gladly assist in resolving your issue.
Thank you
Hi Sir I Have One Question That is
How I Connect My Deriv Account To an Other IB Commission Account
Hello @blisses-affrets-2 , Thank you for posting in our Deriv Community. We would need to check further on your account. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Please activate my tarading and withdraw sestam
Dear @asprawl-adlands-2. We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
I have been uploading my document for verification but it’s not verified.
My photo is clear and the details in the document matches those in the profile.
What would you like me to do?
Hi @cenotes-aflight-2, thank you for joining our community. Kindly refer below for the acceptable documents in the article below:
We hope the above helps. If you have any information, please do not hesitate to reach out to us via Live Chat or Whatsapp.