Mistakenly Transferred USD to "Deriv Services Ltd" PM account

One of my friend who is new to use Perfect Money and deriv + MT5 has mistakenly transferred USD from Perfect Money to U5533625 (Deriv Services Ltd) while she was trying to transfer into deriv for derived SVG. So how can she get back her payment from deriv.com

Dear @broiler-adpress-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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