I made a transfer from mt5 to my deriv account the money left my mt5 but isn't reflecting on my deriv

Payments & Transactions
1

I made I transfer from my MT5 to my deriv main account…the money left my MT5 but isn’t reflecting on my deriv…what could be the issue

2

Hello @bendlet-advance-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!