Good day
I deposit dollars in my deriv account and transferred it to my real account in MT5…but nothing is showing
Hi @bronchi-admixed-2, Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Contact Us | Online Trading | Deriv.com
Online trading with Deriv | Simple. Flexible. Reliable.
Trading platforms designed with you in mind.
Did you get your money back and how long did it take
Subject: Issue with Missing Funds in Deriv Account
Dear Deriv Support Team,
I am writing to address a concerning issue with my account. On 29-03-2024, I deposited $17,000 into my Deriv account. Initially, the deposit was reflected in my account balance. However, to my surprise, the following day, my account balance showed $0.00.
Upon contacting Deriv support, I was informed that the funds were sent to my account. However, I have been unable to locate the funds in my designated account.
I kindly request your assistance in investigating this matter further and recovering the missing funds. Any clarification or guidance on this issue would be greatly appreciated.
Thank you for your prompt attention to this matter.
Sincerely,
Luqman
Hello @begones-ailment-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
1 Like
My problem is not solved I have deposited aprox 17000 dollars from deriv account to mt5 account but later my funds are not showing
We have talked a lot before but my problem is not being solved
My problem is not being solved for quite some time
I have to work and my work will stop, all my funds are in it
Please solve my problem.
Hello @begones-ailment-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. Kindly continue to communicate with us there, as we are unable to provide further help here due to your account security reason. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
How much time will it take to solve my mt5 account funds problem?
Hi @begones-ailment-2, hope you are well. Kindly be informed that for your account security, kindly reply to the email our team has sent you. Please note that further help can only be provided via ticket or chat, as your account security is important to us. We hope to hear from you soon via chat or ticket. Thank you and have a great day ahead!
I made deposit to my litecoin account since Saturday I’ve not been credited. Help help help
Hello @bratina-akindle-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!