Transfer from Deriv to Mt5 went wrong. My balance is not showing the money transfered

Payments & Transactions
1

I made a transfer from Deriv to my Mt5 account the money left my DERIV but isn’t reflecting on my MT5.My balance is not showing the money transfered

2

Hello @amadous-airthed-2,

We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!

3

I transfered from my mt5 but not showing on my deriv

4

Hi, @calumet-airplay-2 Thank you for reaching out to us. Upon further checking on your account, we noticed an existing ticket available on your issue, which has been escalated to the respective team (Ticket ID: W5XIZ). Please allow up to 3 working days for the team to do the necessary checks and revert to you via email.

We hope the above information is helpful. Thank you.