Hello @benthos-adinole-2. Thank you for your reply. Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first helped by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. You can refer to the below article on Live Chat for more information.
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