My account disappeared

My MT4 doesn’t appear on my account . It is not available and I can’t withdraw. HELP

3 Likes

Sam thing has just happened to me within the last couple of hrs. MT5 Real account has disappeared and logged me out and isn’t even showing. $1200 USD missing…

Same thing happened to my account it just disappeared on the website but it shows on MT5 with the amount i have

1 Like

I’ve just managed to login back into my love account and can see the $$ sitting as well. Just nothing on my main account. :pensive:

I’m also having the same problem. My account don’t show on the dashboard, but they all active on my MT5 app. PLEASE HELP

I’m having the same problems. Please help

Hello!
Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
Thank you!

Me to my mt5 account dissapeared

Hi bighted-acrogen-2,

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will help you at the earliest.
Thank you!

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 62% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.