My deposit isn't reflecting on my deriv account

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I made a deposit of 10$ through bank transfer on the 3rd of this month and I was debited instantly from my side but it hasn’t reflected yet on my deriv account and today is 8th making it 5 days now….

The most annoying part is that the support group are useless… try contacting them their response is just annoying upon I provided all the necessary details of the transaction still yet they are not doing anything about it

Pls I’d be grateful if you will look into my case

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Hi, @bestirs-alumish-2 . Thank you for reaching out to us and we’re sorry for the inconvenience experienced.

Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 65464841. We recommend that you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.