I noticed a delay in opening and closing of positions of synthetic indices. Compared to all other assets, Synthetics have a significant delay in trade execution. Meanwhile all other assets maintain the speedy opening and closing of positions.
when you attempt to open a position in any synthetic index, you see a message displayed bellow ‘’ STARTED’’ this message appears when opening and closing positions. Hence explaining the delay.
IS THIS THE NEW NORMAL? or ITS SIMPLY A MALFUNCTION?
Speed is very essential in this game. If Deriv wants to make more money, increase the spreads, fees, even implement commissions etc and let us pick our poison. But don’t play around with trade execution speed and time.
This is not some form of slippage, this is entirely something else.
I did contact support and could not get clear answer.
having said that, I have tested this on MT5 (Desktop, mobile web and ipad) using multiple Deriv account types and the results are all the same.
All the devices used for the test are the latest generations with all the bells and whistles. With internet speeds of above 300Mbps.
IS THIS THE NEW NORMAL? or ITS SIMPLY A MALFUNCTION?
I sincerely hope its a malfunction a bug or something that will be fixed ASAP.
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Dear @arcanal-acrylyl-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
Very true. There is no proper reply from customer care regarding this issue. I had stopped trading in vix indices due to this issue.
Since this question is raised in the community forum this should be answered in the community itself and in personal email. This shows that there is no transperancy in your actions.
Hello mate, I believe the Deriv reply is automated. Cause i never received any email from them. To be honest with you, someone has rigged the game. In my community, most peoples trade Synthetics and everyone is crying foul.
Thank you for writing to me, friend. Same is happening here with me and my team in India. But there is no response from Deriv. Vix indices are dropping the most. I was washed out in vix 300 (1s) which became zero. Lost faith in Deriv.
Hi @arcanal-acrylyl-2, we hope you are well. Upon checking, our team has contacted you via email. You may check your email with the reference SSHB9. Do share the trade details so that we can check further for you. We hope to hear from you soon.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.