I noticed a delay in opening and closing of positions of synthetic indices. Compared to all other assets, Synthetics have a significant delay in trade execution. Meanwhile all other assets maintain the speedy opening and closing of positions.
when you attempt to open a position in any synthetic index, you see a message displayed bellow ‘’ STARTED’’ this message appears when opening and closing positions. Hence explaining the delay.
IS THIS THE NEW NORMAL? or ITS SIMPLY A MALFUNCTION?
Speed is very essential in this game. If Deriv wants to make more money, increase the spreads, fees, even implement commissions etc and let us pick our poison. But don’t play around with trade execution speed and time.
This is not some form of slippage, this is entirely something else.
I did contact support and could not get clear answer.
having said that, I have tested this on MT5 (Desktop, mobile web and ipad) using multiple Deriv account types and the results are all the same.
All the devices used for the test are the latest generations with all the bells and whistles. With internet speeds of above 300Mbps.
IS THIS THE NEW NORMAL? or ITS SIMPLY A MALFUNCTION?
I sincerely hope its a malfunction a bug or something that will be fixed ASAP.