Passkey for Log In

Dear community members,

Did you know that you can now log in using a passkey?

Passkeys offer a secure and modern alternative to traditional passwords, enhancing the safety of accessing your account. With passkeys, you can unlock your account using various methods such as biometrics (including fingerprint or face scans), ID, or a PIN, similar to the way YubiKeys work.

Advantages of using passkeys

  • Extra security layer: Passkeys add an additional layer of security to your account.

  • Protection against unauthorised access and phishing: Passkeys safeguard an account from unauthorised access and phishing attacks.

  • Simplified login: Passkeys simplify the login process, allowing for quicker and more efficient access to your account without the need to remember complex passwords.

How can you create a passkey

Currently, the passkey feature is only available on the mobile version. If you’d like to add a passkey, please follow these steps:

  1. To activate passkeys for the first time, please enter your login information.

  2. You’ll receive a prompt to activate the passkey feature. Choose “Get Started” to activate it or “Maybe later” if you prefer to activate it at another time.

  3. Press “Create passkey” and make sure you’ve completed the following steps, then press “Continue”.

  4. Next, select “Continue” to use Face ID or any of your biometrics to sign in.
    On iOs:


    On Android:

  5. Once your passkey setup is successful, you will receive the message below.

Please note that you can create one passkey per device.

We hope this was helpful. If you have any questions, please visit our Help centre or contact us via live chat or WhatsApp.