I have realized there is a difference in payout when I use my APP place trade on Deriv.

When Trade through API, I get 78% payout for five ticks.
When I trade on the chart, I get 95% payout for five ticks

I have tried to reach to support team but in vain. What could be the reason.

DTrader chart

Hi @backfit-adjoust-2, thank you for asking this on Deriv Community. We would require more time and information to check on this matter further. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. :bowing_woman:

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Hi @Sara_Deriv I have done so many times. The ticket on the issue is 12049137+4L977.

No one has resolved it. I have been waiting.


Hi @backfit-adjoust-2, we have noted on the ticket ID and indeed, there was a delay in replying to the ticket. We’re sorry as we have had a high volume of inquiries lately. Be assured, that our team has replied to you accordingly. If you need any more help, please feel free to reach out to us.