I have been waiting for 2 months in a row for my commission to be paid by Deriv but until now I still haven’t received my payment rights. I was informed by the state manager that it would be paid on April 10, but in fact this is already past the date it should be. I only ask for fairness in this collaboration.
Do any of you have the same fate as me?
Hello @bruchus-abtruse-2,
We’re truly sorry for the inconvenience.
To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.
We’re here to help and would be delighted to assist you further. Thank you!
This is just a default reply, in fact no one reached out to me via email. please really this is a serious case
Hello @bruchus-abtruse-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!