STOP LOSS AND TAKE PROFIT

I have a problem with stop loss and Take profit orders. This orders are executed, but when the market reaches at this certain point (Take profit or stop loss) the opened trades do not close as they continue running.

Same thing happened to me, incurred an unnecessary loss, I want a refund

Yes, I’m having similar issues. I complain and nobody ever responds.
Trailing Stop Losses don’t trigger and a decent profit turns into a heavy loss.

How can I take profits

тут кто нибудь по русски говорит …?