Dear members,
If you’ve recently moved to a different country and wish to update your country of residence please contact us via LiveChat. A Customer Support agent will be requesting a ‘Proof of Address’ of your new country of residence, depending on the country you’ve moved to.
List of documents we accept as proof of address:
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Utility bill (water, electricity, gas, internet/TV bill)
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Bank statement
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Government-issued affidavit
Proof of address requirements:
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Issued in the last 6 months
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Issued in your own name
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Your new residential address needs to be visible
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The entire document needs to be readable
Other requirements may apply depending on your new country of residence and/or the current status of your account.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.