If you’ve recently moved to a different country and wish to update your country of residence please contact us via LiveChat. A Customer Support agent will be requesting a ‘Proof of Address’ of your new country of residence, depending on the country you’ve moved to.
List of documents we accept as proof of address:
Utility bill (water, electricity, gas, internet/TV bill)
Proof of address requirements:
Issued in the last 6 months
Issued in your own name
Your new residential address needs to be visible
The entire document needs to be readable
Other requirements may apply depending on your new country of residence and/or the current status of your account.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.