VISA withdrawal timeframe

Hi Deriv Community Members, :bulb:

Screenshot 2022-06-17 12.50.06 PM

Please be informed that we will process any withdrawal request within 24 hours timeframe from our end and it is also subject to your payment method and your account status.

If you requested a withdrawal back to your VISA Card, it may take 5-15 working days for your funds to appear in your account and this depends on the card’s issuing bank.

If you haven’t received your withdrawal after 8 working days, please contact our support to request an ARN.

Hope this information helps :bulb:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

It’s been over a month…and my withdrawal still hasn’t appeared…deriv :wastebasket::put_litter_in_its_place:

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Dear @billbug-acedias-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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