VISA withdrawal timeframe

Hi Deriv Community Members, :bulb:

Please be informed that we process all withdrawal requests within a 24-hour timeframe from our end, and that the funds’ reflecting time is also subject to your payment method and your account status.

If you requested a withdrawal back to your VISA Card, it may take up to 5-15 working days (excluding weekends and public holidays) for your funds to be reflected in your account. This timeframe will depend on the card’s issuing bank.

If you haven’t received your withdrawal after 8 working days, please contact our support to request an ARN code, which will help your bank locate and provide you with more details regarding your funds.

Hope this information helps :bulb:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

It’s been over a month…and my withdrawal still hasn’t appeared…deriv :wastebasket::put_litter_in_its_place:

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Dear @billbug-acedias-2 , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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