Withdrawal issues on app

I am having trouble withdrawing my funds . The page keeps saying that it’s loading and never goes to the withdrawal tab

Dear Bajocco, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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Hi I am still unable to withdraw .