wrong withdrawal transaction

hi, i withdrew money a while ago( more than 7days) and have yet to receive my payment, I have followed up with a lot of agents and this has not been resolved as the wrong transaction issue.i already have 3 tickets but they do not mean anything as I’ve yet to receive my money

Hi, @bleated-alining-2. Thank you for posting in our community and we’re sorry for the inconvenience experienced.
Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 8681354. We recommend you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.