Hello, I made 3 payouts requests 5 days ago through deriv cashier but money has not been transferred to me, I’ve reached out to your team through WhatsApp and live chat but i haven’t received any positive feedback about my money, my trading account is only limited to use cashier since it the same means i used for my deposit. Can my concern be highlited please.
Thank you for posting on our community, @caretta-agamont-2 .
Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 6648281. We recommend you refer to the email sent to you for more clarification.
We hope the above information is helpful. Thank you.
I’ve only received one payout after my complain, it’s been seven days now, can i get assistance?
Hi @caretta-agamont-2, We are pleased to inform you that your withdrawal was processed on 16 May 2025 and will be credited to your account within 5 business days. If you have any other questions, drop us a message on [Live Chat or WhatsApp].