My card withdrawal is 5 days now and no payment

I effected withdrawal through my Card since 13th August 2020 but up till now no funds recieved.

try other withdrawal methods

Seriously their cashier is currently annoying…
Nothing is working from that area now…
Can’t withdraw to my card also can’t use crypto as the link keep expiring on the first click…
Please you guys should help rectify this problem…
I made a complaint since 2days now none has replied… That is unfair.

@annsibi
@DerivNazeemaAli
@DerivSupport

Withdrew on the 5th of August but still no payment

Deriv need to tell us what is happening because many people are lossing comfident already.

Timothy Ifraimu

this is what I was told yet I withdrew 10usd from 22

Am having same problem here mine is 15days now

Having the same issues, and it’s been over 2months…

Apologies for the inconvenience caused. If you are still facing issues with your deposit, we would recommend you to try a different payment method or our P2P feature: https://app.deriv.com/cashier/p2p

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), by the Gambling Commission for clients in Great Britain under account no. 39495, and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.