Deposit via 1 for you voucher not available
Hi @bisnaga-abrased-2, unfortunately, there is a system issue from the 1Voucher end that we have temporarily disabled the deposit option for it.
We truly apologize for the inconvenience and if you want to deposit into your account, please use an alternative payment method.
When is 1 voucher going to work again for deposits
Hello, @blijver-advewed-2 . Thank you for joining the community! Please be informed that OneVoucher is currently unavailable for deposits. We recommend you use another payment method available on your deposit cashier page here: Deriv App | Deriv
Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
When will I be able to use 1 for you voucher to deposit again
Hi @barding-adeptly-2. Thank you for joining our community! Unfortunately, we do not have a time frame on when OneVoucher Deposits will be available again. Rest assured, we are always trying to make a better experience for our clients. At the moment, you may use another payment method to deposit, you may check here: Deriv. If you have any inquiries, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
Hi. When will one voucher be available?
Hi, @blijver-advewed-2. Thank you for your inquiry. We are sorry as we cannot provide you with an exact timeframe for the OneVoucher to be available again. Hence, we highly recommend you to use another payment method available in your deposit cashier page here: Deriv App | Deriv
For further enquiries, please do not hesitate to contact our Live Chat support to assist you with the issue. Thank you.
The issue is that some of us have already used the money to deposit buying the 1voucher hence we are keen on the timeframe as we are stuck with the vouchers. Hence, we would appreciate a timeframe so that we know how long are we stuck with these vouchers. You can’t make an alternative if the money is already locked in the voucher. Moreover, there wasn’t any heads up that the payment system will be done, only to discover when making the deposit that it’s not available.
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Hi @bonnive-acequia-2 we can understand your concern however we are not able to advise you on the exact timeframe to resolve the 1 voucher issue. We highly encourage our clients to be patient with us as we are trying to look into the issue. Meanwhile, you can use another available payment method in your account to deposit at the moment. We hope this clarifies your inquiries. For further inquiries, please do not hesitate to contact our Live Chat support to assist you with the issue. Thank you.
And what if you already bought the voucher??
Hi @carsick-abridge-2 we can understand your concern however we require a certain timeframe to resolve the issue. Meanwhile, you may use the bought 1 voucher for other purposes as well.For further inquiries, please do not hesitate to contact our Live Chat support to assist you with the issue. Thank you.
Anyone who has already bought the voucher has to download the 1foryou app then recharge the voucher into the app then send it to yourself as cash