My account’s adressed was verified until deriv updated my svg account and after that my address was suddenly under review which was said to be 1 to 3 working days
Lol its been 3months now
I cant trade due to that
Cant withdrawn my funds…i cant do anything
Live chat didnt assist…they keep on “seen” my texts
They don’t reply to my emails also
This is my last stop
Its either deriv verify my address or allow me to withdraw my funds so i can cut ties wity them for good…
Hi @anadems-adjunct-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
Hi, I opened an SVG account and went through the same, I uploaded my TAX receipt, which was rejected, they asked for my bank Statement or other documentation.I shared. At 12:00 pm East African time, my account was verified. In the evening, at around 8 pm,I got an email from IDA-one of their agents, that the document was rejected!?. My verified account was unverified. I trade on eXness,XFM, and have never had a verified account unverified. It’s draining that you submit document after document with your legit proof of address only for them to reject. Is it a way to stop a lot of people from coming aboard?
Hi @bonkers-akmudar-2, we’re sorry to hear about your experience with your account. Upon checking, our team has already contacted you via email and provided further information regarding your case. For additional details, please refer to ticket 27945396. If you have any further questions, feel free to reply directly to that email.
Thank you for your understanding.
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