My account is not verifying my address and identity

I received the following notification almost 1 month
ago : “Your address and identity are pending wait for 1-3 days

I am still waiting without any feedback. The processing time for this verification is very long.

When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future.

In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account.

My deriv account is

Hello, @ataghan-adaptor-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.