Proof of address takes too long to be verified (almost two week)


I received the following notification almost 2 weeks ago : “Your address verification is pending, and we’ve placed some restrictions on your account. The restrictions will be lifted once your address is verified”.

I am still waiting without any feedback. The processing time for this verification is very long.

When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future.

In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account.

Please receive screenshots of my concern and help me to solve this problem which is already too long.


Hello, @bolsons-abiosis-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.


The problem is already solved.

Thank you and good day to all !

1 Like

Good morning, how did you solve the problem? the same happens to me :confused:

Contact the LiveChat and ask to discuss with an agent