Proof of adress

I uploaded my bank statement as proof of address, but it was rejected. What type of proof do they need?

Hi @avatars-adamant-2, thank you for joining the community! You may refer the article posted here Documents required to fully authenticate your account. For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible

What happens after you get the email that says your ticket has been created?