Address verify my account

I received the following notification almost 2 days ago
ago : “Your address and identity are pending wait for 1-3 days

I am still waiting without any feedback. The processing time for this verification is very long.

When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future.

In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account.

My deriv account is

Hello @bunters-agnized-2,

We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat.

We’re here to help and would be delighted to assist you further.

Thank you!