Dear Deriv Community members,
We regret to inform you that our systems experienced a temporary downtime as of February 7th 7 PM GMT (Greenwich Mean Time).
This included platform and website performance issues, which also affected our LiveChat services. If you are unable to trade or log in to MT5, please refer to this article for more information on some important changes we have made: MT5 New Server Name and Mobile App Re-login Guide
We understand the frustration and inconvenience this may have caused, and we are glad to inform you that our team has fully resolved these issues.
The disruption in our services was due to technical difficulties that our team has diligently addressed to ensure that you can access our services seamlessly.
You can monitor the status of our page here, as all systems have been recovered: https://deriv.statuspage.io/
We sincerely apologize for the inconvenience, and we appreciate your patience and understanding during this time.
Thank you for your continued support and trust in Deriv.