Authentication via ZingPay

When I try to deposit via ZingPay , it says my account needs to be authenticated but I have already done the authentication process


@bespray-abscess-2 ,. Is your account fully verified or it’s still in process?


How should I fully verify it?

I want toe veryfide my id

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Help call me i want toe veryfide my acound

same applies with me bro, they wont let us deposit anymore

@ajowans-accusor-2 ,. You have to go to your deriv page. Click those 3 lines at the top left and the menu column will shoot out.

Then scroll down and click on “Account settings” and the column will shoot out.

Then scroll down to “Verification” and you will see “proof of identity”, click it and upload your I.d.
You will also see “proof of address”, click it and submit your bank statement or any other bill showing exactly the address you used while registering on deriv.

See the attached pictures:

@basemen-absurds-2 ,. Now you need to be fully verified in other to do that.

Now follow the steps I listed above too. See the attached snapshots too and get your account verified.

How long does it take to be verified

@cantala-acraein-2 ,. Verification takes some process. So you have to be patient and wait till you are verified.
There is no specific number of days fixed for verification.

Submit your documents and wait patiently.

1 Like


I’m also facing the same problem and when i click at the proof of iD it doesnt give me an option to upload

1 Like

@caracul-acetals-2 ,. If you click on it and it’s not clickable or the part is greyed out, then keep trading.

When it’s time to be verified, deriv will inform u and that part will be activated for documents to be submitted.

I can’t even click on them

How can I upload proof of identity coz it don’t allow me to deposit

@badrans-academe-2 ,. Kindly read through the replies above and you will find answer to your question there.

But I can’t keep on trading because I can’t manage to make a deposit meaning i have wait up until they inform me to upload?? And how ar they gonna notify me via email or??

@caracul-acetals-2 ,. Why can’t you make a deposit?
If you check your deposit page, you will find different method to deposit.

It’s been saying this for 3 weeks now


Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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