Can't withdraw through my payment agent

I tried withdrawin my fund through my payment agent but it’s saying I have not been authenticate through payment agent for withdrawal

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Good day team. Hope you good. I tried to withdraw using agent but have been told that , Am not Authorized to use agent but few weeks ago i sent an email requesting to change to agents and i was told to withdrawal the available amount that was deposited via skrill and I did so but even after doing it still i cant withdrawal using agents.

Kindly enable my account to make withdrawal through payment agent again via mytopexchange.com as my card account is currently malfunctioned and cant receive money

I tried withdrawin my fund through my payment agent but it’s saying I have not been authenticate through payment agent for withdrawal

Hi there unable to withdraw from my account