Cashier locked, no withdrawal

My cashier is locked since 4 days now.
It says identification sent has expired but i have sent a valid driver’s licence.
Now i am told i have to wait until 29 march 2024 to do redo verification again according to your system, how so?

Hi @chicane-abricot-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!