24/7 support with Deriv Live Chat

Accounts
1

Dear members,

If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our Contact Us page.

However, if you need further assistance, you may contact our Customer Support team via LiveChat and WhatsApp.

You may find the Deriv LiveChat and the Deriv WhatsApp icon at the bottom of our website here. (Please refer to the screenshot)

LiveChat_WhatsApp
LiveChat_WhatsApp1920×1169 139 KB

Hope the above helps!

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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aliyuaishatuyakubu@gmail.com
I change my password
So pls put me the $90 I want make a trading

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4

Hello @avyzing-alberge-1 ,

Thank you for joining the community and leaving us a comment.

Please note that transactions are executed by the clients themselves.
Feel free to use the following link to make a deposit to your accounthttps://app.deriv.com/cashier/deposit

In case you have any more inquiries, feel free to contact our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible.

Thank you.

5

Hello, I want to know if it is possible to open two Synthetic indices account with deriv

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6

I’m having problem logging in my Deriv acct on MT5 it’s giving me this response “AUTHORIZATION FAILED ” pls what could have gone wrong

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Hello @bodrage-afernan-2 ,

Thank you for joining the community and for leaving us a comment.

Please know that we will require to make further checks in order to assist with your inquiry.

Therefore, for better protection of your account’s data, you may contact our Customer Support team which is available 24/7 via the Live Chat.

We will work with you to resolve any issue as quickly as possible.

Thank you.

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8

Yes this should be possible

9

Pls i am trading to locate live chat on deriv website on my smartphone. I can’t find their live chat. I need help please

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Hello, @amebian-advices-2. Thank you for posting in our Deriv Community. You may check this article for Live Chat information:

However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

11

My drive acunt balock but I a sending All proof

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Hello @asprawl-adlands-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

13

hi guys I registered my DP2P last week ago but its not confirmed, I submitted but not confirmed :cry:

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Hi @anesone-aftmost-2, hope you are doing well and we are sorry to hear that you have an issue with DP2P. In regards to your DP2P account activation, we would need to conduct some checks for further assistance. Therefore, we advise that you contact our Live Chat support, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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Hi deriv . I submitted my DP2P account now is 2 weeks ago please :pray: activated my DP2P. I want to buy dollar

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Hello @anesone-aftmost-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

17

I’m having issues logging into my mt5 account
Says Authorization failed. How can it be fixed asap?

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Hi @camanay-adsorbs-2, thank you for joining our community. In regards to your MT5 account, kindly refer to the article below to guide you with your issue:

If you face any issues, please do not hesitate to reach out to us . We will work with you to resolve your issue as soon as possible. Thank you!

19

Hello, Plz , Can I withraw without verification?
Can you tell me the limit of withrawal without KYC ?

thank you.

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Dear @clarted-adreamt-2 , thank you for joining our community! We are sorry to hear this. Kindly be informed that you may see your account limits here. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

1 Like