what was i said my deposit is still not added to my account so plz tell me what should i process now deposit i made yesterday ok i made in january ok and today is february pls Tell me what should I do next
Hi, @balases-alantol-2 Thank you for reaching out to us. We’re sorry for the inconvenience experienced. Upon checking on your account, we noticed that the respective team has emailed (ticket reference: LX4IN5) you on the same issue accordingly. Hope this clarifies. Thank you.
same problem i deposited funds on my account but still it does not reflect on my deriv account my case is still not resolved
Hi @bogongs-acomous-2, we’re so sorry to hear that.
Please be informed that we have escalated this issue to the relevant team so they can manually check on your case and credit your account. Our standard email response timeframe is up to 3 working days, however our team makes sure to solve all queries in the most timely and swift manner.
If you have any queries, please don’t hesitate to let us know!
Thanks for your response i hope my problem get solved this 3 days in time