It has been more than a week and a so called instant deposit has not been credited. Customer support keeps taking me in circles, and to make the matter worse, they respond after days with no particular solution
Hello, I have been using your brokerage for a long time, but instead of profit, I always make losses. What is the reason for this? For example, I trade on the volatility 75 index. Whenever I enter, it always goes in the opposite direction depending on my entry. What kind of broker is playing with me? My distrust of your company is increasing. Please help me solve it. I have recommended you to my friends and they also entered and traded. But instead of profit, I made losses. My opinion about the company has deteriorated. If the broker is playing with us, I will announce it on my page. I have an audience of 1 million on Instagram and Telegram. If this bad news spreads about you, you will lose a lot of customers. I guarantee it.
Hi @adagios-algodon-1 ,
Thank you for sharing your concerns. We understand how frustrating losses can be. Please note that trading involves risk, and the markets — including the Volatility 75 Index — are inherently unpredictable, which can lead to both profits and losses.
If you have any inquiries or need further assistance, please do not hesitate to contact our Live Chat or WhatsApp support. Our team will be happy to assist you.
Hi @bajoire-adcraft-2 We’re sorry for the delay in responding to your inquiry. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 18269022. We recommend you refer to the email sent to you for more clarification.
We hope the above information is helpful. Thank you.