Hi there im having trouble getting in touch with support.
I have tried live chat on the deriv website and on whatsapp and im just stuck waiting on support for more than 24 h.
I also emailed deriv support without success.
I have made a deposit and funds have been withdrawn from my account but is not showing up in my deriv account.
Hi, @calumny-aeolian-2 We’re truly sorry for the inconvenience and understand how frustrating this can be. Due to high traffic, our response times may be longer than usual. Please rest assured that our team is doing their best to assist everyone as quickly as possible. If your issue is still not resolved, we kindly encourage you to contact us again via Live Chat or WhatsApp so our team can look into it and help resolve the matter. Thank you for your patience and understanding.
good day I was am trying to get through with an agent for this long time I was supposable got restricted account I don’t know why is that but I was sorting it out with one of the agent and I was getting somewhere and then they told me that they had sent over my information and now I am not hearing from anyone, and no one is answering my messages my agent that was on this was called Amy! I remember her name very well so was I talking a real agent or it was an robot. I need some answer or I would have to find some other broker to trade with.
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.