Deriv GO: Raising a dispute.

Trading Platforms
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Hello Deriv Community,

In the event that you feel raising a dispute is necessary, please contact us via LiveChat. We’ll then ask you to provide some details. You can get all these details on the Deriv GO app by taking the following steps:

  1. Open the “Positions” tab.

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  1. Select “Closed/Recently closed”.

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  1. Choose the trade that you wish to dispute.

  2. Select “Order details” from the “Details” page that appears.

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  1. List down the Date and Time too.

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(Please note that Buy ID is the same as Trace ID.)

With these details, our team will be able to quickly check on your dispute.

If you have any questions, please visit our Help Centre or contact us via LiveChat and WhatsApp.