Deriv GO: Raising a dispute.

Hello Deriv Community,

In the unlikely event that you feel raising a dispute is necessary, please contact us via live chat. We’ll then ask you to provide some details. You can get all these details on the Deriv GO app by taking the following steps:

  1. Open the “Position” tab.
  2. Select “Closed”.
  3. Choose the trade that you wish to dispute.
  4. Select “Order details” from the “Details” page that appears.
  5. List down the Date and Time too.

(Please note that Buy ID is the same as Trace ID.)

With these details, the team will be able to quickly check on the dispute.

If you have any questions, please contact us via live chat.