Why doesn’t Deriv support apply some restrictions on Buyers/sellers who mark orders as paid yet they don’t complete payment??
Such user should have some restrictions once the dispute is against them some that these cases can be reduced.
1 Like
Dear @caesura-acronyc-2 we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Morning i am following up on my Dispute i raised yesterday for $15 which is yet to be credited back in the account
Hi @cabouca-acclaim-2 we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Hello am also a victim, someone is not sending money to me after i have sold my usd
Dear @chasmed-acajous-2, thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
Fiz o pedido de saque por P2P e a pessoa me chamou no whatsapp, pediu pra eu liberar o valor mas ela não me enviou o dinheiro, me bloqueou no whatsapp, e o dinheiro sumiu na minha conta
My order is in despute , someone update his status that money is paid but i didn’t receive nor he provide any proof of money , now my order is in despute . several times i contact in live chat but no response from investigation team
Hi @bhaigan-agarics-2 , we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
1 Like
Hi,my order is in dispute,kindly reverse the money back in my account
Hi @bebaron-akmudar-2 thank you for joining our community! 
We are sorry that you experienced this, however, upon checking, your funds have been refunded back to you. Should you have any disputes in the future, kindly contact us via Live Chat or Whatsapp and we will assist you as soon as we can. We hope this clarifies.
I have Order ID 7865427) still under dispute and l think it’s now taking long. I raised the dispute yesterday and it’s more than 6 hrs now.Kindly update on the progress on resolving the issue. Let me should you require any additional information, l will provide.