Under Dispute money on deriv peer to peer not reversed into main account

[aziones-abronia-2]

Hie I posted an advert to exchange cash on deriv peer to peer (dp2p) but someone clicked buy on my advert but didn’t send me money or confirmation for payment and now deriv has locked my money and isn’t reversing it despite sending multiple requests to get back my money.

Can anyone assist on the way forward?

[amentia-acarine-2]

did you get help , i just faced the same situtaion today

[aziones-abronia-2]

I did get help go to their live chat

[alkanna-acidite-2]

@aziones-abronia-2

Hie I posted an advert to exchange cash on deriv peer to peer (dp2p) but someone clicked buy on my advert but didn’t send me money or confirmation for payment and now deriv has locked my money and isn’t reversing it despite sending multiple requests to get back my money.

Can anyone assist on the way forward?

Yes this is my issue

[bilbies-acumble-2]

How long does it take to resolve a dispute?