Good Day,
Please assist my date of birth is wrong so i cant verify my account. how do i change it?
Hello @araneae-adelite-2 ,
Thank you for joining the community and for leaving us a comment.
For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat.
We will work with you to resolve any issue as quickly as possible.
Thank you.
The chat bot on live chat is not helping at all, there no options to change the birth date, this nor to chat with a person from customer support.
how do i reach the support team? the bot is not helpful at all.
Hello @araneae-adelite-2 ,
Thank you for joining the community and for leaving us a comment.
Kindly note that, in live chat, before you are directed to an agent to be assisted in real-time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance.
Thank you.