I was debited twice but shown a single debit receipt..yet not credited in my deriv account???

Payments & Transactions
1

I made a deposit request of $40 and I was debited for the exact equivalent in Naira, yet, all I saw was a $20 debit alert from my bank and I wasn’t credited neither into my bank account or my deriv(binary) account.

2

@abluted-acrasia-2 ,. What method of deposit did you use?

3

Bank Debit card deposit

4

@abluted-acrasia-2 ,. Have you informed your bank?
Since you are sure that it was $40 you initiated, then contact your bank to confirm if the payment went through.

Also check the rate at which the exchange took place.