Hello,
I would like to clarify a few points regarding synthetic indices and recent platform changes:
- Synthetic Indices Reaching Zero
Could you confirm whether synthetic indices can theoretically or practically reach a value of zero? Understanding the underlying mechanics and probability of this scenario would help traders better manage risk.
- “Close Only” Status on Assets (e.g., VIX300 (1s))
I’ve noticed that certain assets, such as VIX300 (1s), have been set to “close only.” Could you please explain the main reason behind this decision?
Additionally:
• Is there any compensation plan or support for traders who are impacted by this restriction?
• What measures are being taken to ensure transparency and avoid similar unexpected changes in the future?
Finally, I would appreciate a clear explanation and a commitment that assets will not be placed under “close only” conditions after positions have already been opened, as this significantly affects trading strategies and risk management.
Thank you for your time and support.