Mt5 login id and proof of address verification

I have a problem,I didn’t receive an email containing my Mt5 login ID so I can link it to my account and again I have a problem with verifying my proof of address,the document I’m suppose to send turns grey

Hello @anywhen-affable-2 ,

Thank you for joining the community and for leaving us a comment.
We are truly sorry to hear that you are facing such an issue.

For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat.
We will work with you to resolve any issue as quickly as possible.

Thank you.