document authentication problem

Hello everybody
I come to ask for help from you, it’s been quite a while since I submitted my information for verification with Deriv but without success. I do not know what to do
Help me please.

Dear @aplites-advises-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Dear @sivapria_deriv
Thank you for your reply. But I chatted with the robot in LiveChat, it still does not confirm that my information has been authenticated. And I still haven’t received the verification confirmation email. I’m just wondering if it will take how long. I want to start trading again.